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Terms of Use

Last updated: 24 August 2026

These Terms of Use govern access to and use of the xenia-assist.com website and the Xenia Assist service. Access to or use of the website implies their unreserved acceptance.

1. Provider Details

The Xenia Assist service is provided by GERSTAVROS SERVICES. For any communication:

2. Service Description

Xenia Assist is a software-as-a-service (SaaS) application that enables accommodation providers (hotels, rental rooms, campsites, etc.) to manage guest requests via a page per room, accessible by QR code or PIN code.

3. Free Trial & Subscription

New users can try the service free of charge for the period stated at registration, with no obligation to enter payment details. After the trial period ends, continued use of the service requires activation of a paid subscription, according to the selected plan. Plan prices are stated on the website and may be adjusted, with prior notice to active subscribers.

4. User Obligations

The user/accommodation provider undertakes that:

  • The information provided at registration is true and up to date.
  • They will use the service in accordance with applicable law and will not use it for illegal purposes.
  • They are responsible for GDPR compliance towards their own guests/customers, as an independent data controller for the guest data they enter into the platform.

5. Service Availability

We make reasonable efforts to ensure the continuous and smooth operation of the service; however, we do not guarantee uninterrupted availability. Scheduled or emergency interruptions for maintenance may occur.

6. Intellectual Property

The software, source code, logo and content of the Xenia Assist website are the intellectual property of the provider and are protected by applicable law. Copying, reproduction or distribution without prior written consent is prohibited.

7. Limitation of Liability

The service is provided "as is". To the maximum extent permitted by law, the provider is not liable for indirect, consequential or punitive damages arising from the use of, or inability to use, the service.

8. Termination / Cancellation

The user may cancel their subscription at any time by contacting the provider. The provider reserves the right to suspend or discontinue the service in the event of a breach of these terms or non-payment of the subscription due.

9. Governing Law

These terms are governed by Greek law. The courts of Greece have jurisdiction over any dispute that may arise.

10. Modifications

The provider reserves the right to modify these terms. Changes take effect upon publication on this page.