Question 1

Do guests need to download an app?

Accepted Answer

No. Guests scan the room QR code or enter a PIN and use everything through the browser — no installation, no account.

Question 2

What does staff need to get started?

Accepted Answer

Just a browser. All notifications, requests and chats appear in the control panel.

Question 3

Do I need a PMS to use Xenia Assist?

Accepted Answer

No. You can start immediately; PMS integrations are optional and can be enabled any time.

Question 4

Which PMS are supported?

Accepted Answer

We connect with 17+ systems: Mews, Octorate, Hostaway, Beds24, Smoobu, OPERA Cloud and more. If you use something else, you can request a custom integration.

Question 5

In which languages is it available?

Accepted Answer

The app is translated into 23 languages and is detected automatically from the browser language.

Question 6

What happens outside opening hours?

Accepted Answer

You set your business hours. Emergency requests always notify staff, even outside them.

Question 7

How is guest data protected?

Accepted Answer

The app is GDPR-ready, with data export and erasure (Articles 15/17).

Question 8

What does it cost after the free trial?

Accepted Answer

The trial lasts 1 month, no credit card required. Afterwards you choose the plan that suits you — see prices in the Pricing section.

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